From 3p.m. you can check-in. If you arrive earlier, we can store your suitcases at the reception.
What time do I have to leave the room (check-out)?
The time to check-out and leave the room is until 11a.m.
Can I leave the room later?
It is possible to check-out later under a surcharge depending on the departure time.
Do you accept pets in your hotel?
We are sorry, but we do not accommodate any type of pet in our hotel.
Can I connect to Wi-Fi?
Yes, it is available for free throughout the hotel.
Is parking available?
Yes, we have parking with a supplement of €21/day, depending on availability when you arrive at the hotel.
What are the hours of the water zone?
You can relax in our relaxation area with jacuzzi, sauna and indoor pool, 4:00 p.m. to 9:00 p.m. (adults only from 7:30 p.m. to 8:30 p.m.).
What are the entry conditions to the water zone?
Admission is € 12 per person and hour and € 6 per child (under 12 years old). Go to reception to reserve in advance.
What are the rates for children?
They will be considered babies from 0 to 5 years old and children from 6 to 12 years old. From 13 onwards you will count as an adult.
Are cots available?
Yes, we have cribs available for free. Request it when you make the reservation. It works under availability.
Can I store my bike or ski?
In winter, if you come to Andorra with the intention of skiing, we have locked lockers to store your snowboard or ski by paying a deposit that will be returned at the end.
In summer we offer you a bicycle storage area, a workshop with tools and a cleaning area.
What are the restaurant hours?
Breakfast: 7:30 a.m. - 10:30 a.m.
Dinner: 7:30 p.m. - 10:30 p.m.
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